The purpose of this policy is to set out members’ privacy rights and to document the framework that U3A Noosa will apply when collecting, storing and using members’ personal information.
This policy applies to any information collected by U3A Noosa that can be used to identify an individual member.
We may collect and record the following types of personal information about members:
Postal, street and/or email addresses
Telephone contact number/s
Date of Birth
Concession Card details if applying for a concession price
Previous profession or occupation
Skills or interests
Emergency contact details and medications
Image (photo or video)
Other information you provide to us through member surveys or for other purposes.
U3A Noosa will collect personal information about each member directly from the member in question. This will be done through membership and course registration processes. Members who decline to permit use of their image/photos in relevant U3A publications will be required to opt out of U3A Noosa photographs and inform the U3A Noosa Secretary accordingly. From time to time, other information may be collected via a survey or by other methods.
Use and Disclosure of Personal Information
U3A Noosa collects personal information from members so that we can provide services and perform functions that are consistent with our constitution, including:
To make classes and other activities available to members
For communication, administrative, marketing, and planning purposes
For program development, quality control and research purposes
To maintain accurate and up-to-date membership records.
Members’ personal information will not be shared or disclosed other than as described in this policy. Personal information will not be made available to external parties for direct marketing purposes.
U3A Noosa will:
Only collect information that is consistent with our primary purpose and constitution
Inform members of the reason why information is collected and how it is administered
Inform members that any personal information held about them is accessible to them
Take all reasonable steps to ensure that personal information held is accurate and up-to-date
Take all reasonable steps to ensure that personal information held is protected from misuse, loss and unauthorised access.
We will take reasonable steps to destroy or permanently de-identify any personal information we no longer require
U3A Noosa may disclose your personal information
for purposes that are directly relevant to our constitution.
Volunteers, for example, tutors and members of the Committee of Management
Related organisations, for example, U3A Network Qld Inc.
Employees, contractors or service providers where it is essential to the service to be provided.
Members may request
Access to any personal information U3A Noosa holds about them by contacting U3A Noosa’s Secretary who will aim to provide a suitable means of accessing the information. Where a member believes that personal information held about him/her is incomplete or inaccurate the member may ask the Secretary to amend it.
Where a member believes their privacy has been breached, they should contact U3A Noosa’s Secretary and provide details of the incident so that it can be investigated.
Complaints or Concerns
Any questions or concerns about this policy, or a complaint regarding the treatment of personal information, should be referred to U3A Noosa’s Secretary who is responsible for the administration of this policy.
U3A Noosa will treat confidentially all requests or complaints lodged regarding this policy. We will contact you within a reasonable time after receipt of your complaint to discuss your concerns and to outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely, impartial and appropriate manner.
U3A Responsibilities to you
U3A Noosa’s Committee of Management is responsible for:
Developing, implementing and publishing this policy
Collecting, storing and using members personal information in accordance with this policy
Investigating complaints about the handling of personal information
Approving access to personal information consistent with this policy
Monitoring and revising this policy as and when the need arises.
Receiving enquiries about this policy and complaints about a potential breach of this policy and, for bringing a complaint before the Committee of Management for investigation and resolution.
Responding to a member’s request for access to the personal information held by U3A Noosa about that member and for requests to correct personal information that is believed to be inaccurate or out of date.