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U3A Noosa Terms & Conditions

As a self-funded, member-based organisation, Noosa U3A expects that all members, tutors and other volunteers will behave in a courteous and civilised manner in all dealings relevant to Noosa U3A.

Membership Noosa U3A offers options of:-

Yearly Membership

Half Year Membership 1st or 2nd Semester

You may attend your first class for free before joining as membership fees are non-refundable

Monthly (temporary) membership

Reciprocal Membership is welcome. Members must present a current Membership Card or current receipt of payment of membership to another U3A Organisation.

Reciprocal Members pay the class levy imposed when attending classes within Noosa U3A.

 As a member of U3A, you therefore agree to abide by the Terms and Conditions.

1.    Participating in U3A in a friendly and positive way at all times.

2.    Showing respect, courtesy and consideration to everyone you deal with in U3A.

3.    Being punctual and reliable in attending U3A classes/events/office rosters or other commitments; and forewarning of unavoidable absences, withdrawals from classes, events or volunteer commitments.

4.    Observing strict confidentiality regarding organisational and members’ personal information to which you may have access; never disclosing contact details of any U3A member or tutor to anyone without their permission.

5.    Avoiding all forms of discriminatory behaviour in regard to nationality, ethnicity, gender, sexuality, culture, religion, age and mental or physical disability.

6.    Preserving the wellbeing and safety of members and the organisation by abiding by any directive or prerequisite specified by the tutor or event organiser for that participation.

7.    Not causing any wilful damage to U3A premises, materials, facilities, equipment.

8.    Promoting U3A in a positive way, refraining from harming the organisation’s reputation or relationships by inappropriate comment or procedures.

9.    Abiding by this and all other U3A policies and procedures.

10. All membership for the first year is provisional and can be revoked at the discretion of the committee.

11. Following the U3A Grievance Policy & Procedure (listed below.)


Grievance Policy and Procedure Preamble

This policy statement is underpinned by the preceding Terms and Conditions and applies to all members.

The Grievance Procedure outlined in this document seeks to provide a mechanism to deal with issues that may arise regarding the activities or operations of the organisation, internally and in relation to other bodies,

especially those matters arising from non-observance of the Terms and Conditions.

Complaints and grievance issues

Issues that may arise could involve:

1.    Room bookings, room and equipment usage.

2.    Issues between a tutor and a class member.

3.    Reception volunteer and operational matters.

4.    Course enrolments and event bookings.

5.    Matters related to organisation of and participation in events.

6.    Any other dissatisfaction a member may have about their dealings

     with U3A.

Policy Statement

This Grievance Procedure aims to achieve conciliation and the resolution of complaints quickly, with fairness, care and understanding. Confidentiality of all parties will be preserved; only those people with a specific role in the procedure will be involved.

There is an expectation that parties should first seek to directly resolve any concerns or grievances between themselves, with the Tutor or Tutor Liaison Officer, if it is a class matter.

Any matters of grievance concerning the activities, tutors, volunteers or members (including the Management Committee) of U3A should be reported and documented within ten working days.

Formal Grievance Procedure

1.    A formal written complaint should be made by a member or other party by letter or email, directed to the Secretary, Management Committee for presentation at the next meeting of the Management Committee.

2.    The Committee may nominate a member of U3A to be the Grievance Officer.

3.    A meeting will be organised between the Grievance Officer and the person(s) alleging the grievance to ascertain facts/views, in an attempt to find common ground and a resolution.

4.    Individual written grievance reports from the above meeting will be presented to the Management Committee and treated as confidential.

5.    If the grievance is of a criminal nature it will be forwarded immediately to the relevant authorities.

6.    The Secretary will keep written records of all formal grievances processes. The record will include the details of all actions taken to resolve the grievance/concern and the outcome of these actions.

7.    If no resolution is reached, the Grievance Officer may refer to the Management Committee for a decision. The Committee’s decision is final.